Kangaroo, The Babysitting Crew.
Mobile Application & Website (babysitting.com.mx)

Last Update: February 20th 2026

These Terms of Service govern the use of:

  • The mobile application “Kangaroo, The Babysitting Crew. ”
  • The website babysitting.com.mx
  • All related booking and childcare coordination services

The legal entity providing the service is Kangaroo, The Babysitting Crew (hereinafter referred to as “Kangaroo”, “we”, “us”, or “our”) a digital childcare coordination platform operating in Mexico.

By creating an account, accessing the platform, booking a service, or processing a payment through our app or website, you agree to be legally bound by these Terms.

1. Company Identity

Legal Name: Kangaroo, The Babysitting Crew.
Commercial Website: https://babysitting.com.mx
Mobile Application: Kangaroo, The Babysitting Crew. 

The app and website are official digital platforms operated by Kangaroo, The Babysitting Crew. 

2. Nature of the Platform

Kangaroo, The Babysitting Crew.  operates as a childcare coordination platform that:

  • Facilitates bookings between parents/legal guardians and certified babysitters
  • Processes payments via authorized third-party providers
  • Provides scheduling, communication, and service management tools

Kangaroo does not:

  • Operate as a daycare, nursery, educational institution, or medical provider
  • Provide medical services
  • Provide transportation services
  • Act as a hotel, tour operator, or event organizer
  • Directly employ babysitters unless expressly stated in a separate written agreement

No employment, agency, partnership, or joint venture relationship is created between Kangaroo and users.

.

3. User Eligibility

By using the app or website, you represent and warrant that::

  • You are at least 18 years old.
  • You are the legal parent or guardian of the child(ren).
  • You have legal authority to contract childcare services.
  • All information provided is truthful and complete.
  • You understand that babysitting services are temporary childcare services.

Kangaroo reserves the right to suspend accounts that provide false or misleading information.We may request identity verification at any time.

4. Child Health & Safety Disclosure (Mandatory)

For safety compliance, You must disclose complete and accurate information regarding::

  • Medical conditions
  • Allergies
  • Behavioral or psychological conditions
  • Disabilities or special needs
  • Medication instructions
  • Emergency contacts
  • Special care instructions

Failure to provide accurate information may endanger the child and limits the liability of Kangaroo, The Babysitting Crew.  in cases resulting from omitted or incorrect information.

Parents remain fully responsible for medical decisions and for providing necessary medication, supplies, and instructions.

You acknowledge that childcare involves inherent risks, including but not limited to minor injuries, allergic reactions, or accidents typical of child activity.

Sensitive health information is handled confidentially in accordance with applicable data protection laws.

5. Assumption of Risk

  • By booking a service, you acknowledge that:
  • Childcare involves inherent risks
  • Minor injuries, accidents, or unforeseen events may occur
  • Outdoor, pool, beach, or excursion environments increase risk

You voluntarily assume all ordinary risks associated with temporary childcare services.

6. About Our Babysitters

All babysitters working with Kangaroo, The Babysitting Crew:

  • Speak Spanish and conversational English (minimum)
  • Are certified in infant and child First Aid
  • Confirm they are in good health before accepting a service
  • Undergo internal screening procedures

If a babysitter becomes unwell before a scheduled service:

  • We may provide a substitute sitter
  • If substitution is not possible, the service will be cancelled and refunded accordingly

We reserve the right to cancel a service for health or safety reasons, including:

  • Unsafe environments
  • Aggressive behavior
  • Intoxicated adults
  • Illegal activities at location

7. Child-to-Babysitter Ratio Policy

For safety:

  • Maximum of 2 children per babysitter
  • Children under 2 years old require 1:1 supervision
  • Water activities require heightened supervision
  • Night services involving infants require parents to remain within the property

Kangaroo, The Babysitting Crew.  may refuse or adjust bookings that do not meet safety standards.

8. Location Rules & Access Policies

Hotels, condominiums, villas, and private venues may have independent rules.

Clients are responsible for:

  • Confirming access permissions
  • Covering any required day/night passes
  • Informing security of babysitter arrival

Kangaroo, The Babysitting Crew.  is not responsible for:

  • third-party access restrictions.
  • Denied access
  • Security delays
  • Venue policy enforcement

If access is denied due to client omission, cancellation fees may apply.

9. Service Rates & Pricing

Pricing varies based on:

  • Location
  • Duration
  • Number of children
  • Time of service
  • Time of day
  • Required supervision level
  • Peak season or holidays
  • Minimum booking duration: 3 hours (unless otherwise specified).
  • Half hours are charged proportionally.
  • Prices may include applicable VAT (IVA) where legally required.
  • Gratuities (tips) are optional and not included in base rates.

All pricing is displayed before confirmation within the app or website.

10. Meals & Extended Service Policy

If a booking exceeds 5 consecutive hours, the client must provide:

  • A meal and drinking water for the babysitter, OR
  • A reasonable meal allowance agreed beforehand

Babysitters are not required to cover their own meals during extended services

11. Third-Party Fees & Extra Costs

Service fees exclude:

  • Day/night passes
  • Resort fees
  • Park tickets
  • Wristbands
  • Parking
  • Ferry tickets
  • Attraction tickets

These must be covered directly by the client.

Failure to cover required access fees may result in cancellation charges.

12. Transportation & Force Majeure

Kangaroo is not responsible for delays or cancellations caused by:

  • Traffic
  • Weather
  • Natural disasters
  • Government restrictions
  • Road closures
  • Pandemics
  • Ferry interruptions
  • Public safety issues
  • Transportation shutdowns

In case of force majeure, services may be rescheduled or refunded at Kangaroo’s discretion.

13. Off-Property & High-Risk Activities

Babysitters may decline activities involving:

  • Open water without lifeguards
  • Extreme sports
  • Boats without safety equipment
  • Alcohol-dominant environments

Kangaroo may refuse high-risk bookings at its discretion.

14. Transportation Disclaimer

We do not provide transportation services.

Travel timing may be affected by:

  • Traffic
  • Weather
  • High season demand
  • Ferry schedules
  • Taxi shortages

Additional travel charges may apply if location changes.

We are not liable for third-party transportation failures.

15. Payments & Card Authorization

Secure Payment Processing

Payments made through:

  • Kangaroo, The Babysitting Crew.  app
  • babysitting.com.mx
  • Authorized third-party payment processors (e.g., CLIP or integrated gateway)

By entering card information and submitting payment, you confirm:

  • You are the authorized cardholder
  • You authorize the agreed service charge
  • You accept applicable processing fees
  • You accept exchange differences
  • You agree not to initiate unjustified chargebacks.

Fraudulent chargebacks may result in account suspension and legal action.

We do not store full credit card details on our servers. All payments are processed through PCI-compliant third-party providers.

We do not request sensitive card information via WhatsApp.

16. Deposits

A deposit may be required to secure a booking.

Deposits:

  • Are applied to the final invoice
  • May be subject to cancellation fees depending on notice period

Details are displayed before confirmation.

17. Currency & Exchange Rates

Service prices may be displayed in MXN or USD for convenience.

Final charges are processed in Mexican Pesos (MXN) unless otherwise specified.

Kangaroo, The Babysitting Crew.  is not responsible for exchange rate differences applied by banks or credit card issuers.

18. Cancellation & Refund Policy

  • Cancellations made less than 3 hours prior to service may incur a fee.
  • Certain hotels require 12-hour notice.
  • No-shows may be charged.
  • Certain venues require 12-hour notice.

Refunds (when applicable) are processed within 5–10 business days via original payment method.

All cancellation conditions are disclosed prior to booking confirmation.

Repeated last-minute cancellations may result in account restrictions.

Force majeure exceptions may apply.

19. Indemnification

You agree to indemnify and hold harmless Kangaroo, its directors, representatives, and affiliates from any claims arising out of:

  • False information provided
  • Undisclosed medical conditions
  • Venue rule violations
  • Misuse of the platform
  • Direct arrangements made outside the platform
  • Breach of these Terms
  • Unsafe environments
  • Third-party venue rules

20. Confidentiality & Data Protection

Kangaroo, The Babysitting Crew.  respects user privacy.

Personal data collected through:

  • The mobile app
  • babysitting.com.mx

Is processed in accordance with applicable Mexican data protection laws (LFPDPPP). Users may exercise ARCO rights (Access, Rectification, Cancellation, Opposition) by contacting: ____@________

Kangaroo:

  • Do not sell user data
  • Use data only for service provision and safety
  • Protect sensitive health information

Users may request access, correction, or deletion of personal data.

21. Limitation of Liability

Kangaroo, The Babysitting Crew.  acts as a service coordination platform.

To the maximum extent permitted by Mexican law:

Kangaroo shall not be liable for:

:

  • Indirect or consequential damages
  • Venue access restrictions or Venue-related incidents
  • Exchange rate fluctuationsIncomplete user disclosures
  • Indirect damages
  • Consequential damages
  • Lost profits
  • Emotional distress claims
  • Third-party acts
  • Transportation provider failures
  • We are not liable for losses arising from undisclosed child conditions.

Total liability shall not exceed the amount paid for the specific booked service.

22. Emergencies Protocol

In the event of an emergency involving a child during a booked service, the following terms shall apply:

22.1 Authorization to Act in Emergency Situations

By using the platform and booking a service, the parent or legal guardian expressly authorizes the assigned babysitter to: 

  • Contact local emergency services in Mexico (including ambulance, police, or civil protection authorities) when reasonably deemed necessary 
  • Seek immediate medical attention for the child
  •  Communicate relevant disclosed medical information to healthcare providers
  • Any resulting medical expenses are the responsibility of the parent/guardian

This authorization applies when the parent/guardian cannot be immediately reached or when delay could increase health or safety risks.

22.2 Notification Obligation

The babysitter will make reasonable efforts to notify the parent/guardian immediately using the contact information provided in the booking.

Kangaroo does not guarantee uninterrupted telecommunications service, mobile signal availability, or instant communication in all geographic areas.

22.3 Medical Decisions & Consent

The parent/guardian acknowledges that:

  • Medical providers in Mexico may require immediate consent forms
  • Emergency responders may follow Mexican medical protocols
  • Treatment decisions may be made by licensed healthcare professionals under local law

Kangaroo and the babysitter are not responsible for:

  • Medical decisions made by hospitals, clinics, or paramedics
  • Treatment outcomes
  • Delays caused by hospital intake procedures
  • Refusal of treatment due to insurance or payment issues

22.4 Full Financial Responsibility (Including International Cases)

The parent/guardian expressly agrees that they are solely and fully responsible for:

  • Ambulance services
  • Emergency room care
  • Hospitalization
  • Medical treatments
  • Medications
  • Specialist consultations
  • Transportation to medical facilities
  • Any required deposits demanded by private hospitals
  • Any costs not covered by international travel insurance

This applies regardless of:

  • Whether the parent is physically present
  • Whether the parent is located outside Mexico
  • Whether the parent has international insurance coverage
  • Whether the parent disputes the necessity of treatment

Kangaroo does not advance, guarantee, insure, or reimburse medical expenses under any circumstance.

22.5 International Insurance Responsibility

Foreign clients acknowledge and agree that:

  • It is their sole responsibility to maintain valid international travel and medical insurance covering minors in Mexico
  • Mexican private hospitals may require upfront payment before treatment
  • Public hospitals may have limited availability or longer wait times

Kangaroo does not verify insurance coverage and assumes no responsibility for coverage limitations, exclusions, or denial of claims.

22.6 Limitation of Liability in Emergencies

To the maximum extent permitted under Mexican law:

Kangaroo shall not be liable for:

  • Medical outcomes
  • Hospital policies
  • Insurance claim denials
  • Exchange rate fluctuations
  • Emotional distress
  • Consequential damages
  • Transportation delays
  • Decisions made in good faith during emergency response

Any action taken by a babysitter in good faith to protect the safety or life of a child shall not create liability for Kangaroo.

22.7 Indemnification for Emergency Claims

The parent/guardian agrees to indemnify and hold harmless Kangaroo, its owners, directors, representatives, contractors, and babysitters from any claims, lawsuits, demands, or expenses arising from:

  • Emergency medical decisions
  • Allegations of delayed notification
  • Hospital billing disputes
  • Insurance disputes
  • Cross-border legal claims

22.8 No Guarantee of Emergency Response Time

Kangaroo does not control:

  • Ambulance response times
  • Hospital availability
  • Government emergency services
  • Natural disaster response

Emergency infrastructure in certain resort, island, beach, or remote areas may differ from the client’s home country.

By booking a service in Mexico, the parent/guardian acknowledges and accepts these jurisdictional differences.

23. Platform Conduct

Users agree not to:

  • Provide false information
  • Harass babysitters
  • Attempt to bypass platform payments
  • Use the app for unlawful purposes

Violation may result in account suspension or termination.

Kangaroo may suspend or terminate accounts for:

  • Fraud
  • Harassment
  • Payment disputes
  • Platform circumvention
  • Safety violations

Termination may occur without prior notice in cases of serious breach.

24. Intellectual Property

All content, branding, logos, software, text, graphics, and digital materials related to Kangaroo are protected by intellectual property laws.

Users may not:

  • Copy
  • Reproduce
  • Reverse engineer
  • Use branding without written consent

Unauthorized use may result in legal action.

25. Communications

Official support channels:

  • In-app messaging
  • Email
  • WhatsApp: +52 984 120 4678

Support hours:
8:00 AM – 11:00 PM (Monday–Sunday)

Outside these hours, urgent matters may be addressed via automated assistant.

23. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Mexican States.

Any dispute shall be submitted to the competent courts of Cancun, Quintana Roo, Mexico, expressly waiving any other jurisdiction.

24. Dispute Resolution

Before initiating legal action, parties agree to attempt good faith resolution through written notice and negotiation within 15 business days.

25. Modifications

Kangaroo, The Babysitting Crew.  reserves the right to update these Terms at any time.

Users will be notified of material changes.Continued use constitutes acceptance of updated Terms

26. Privacy Notice

On July 5, 2010, Mexico enacted a comprehensive collection of data privacy laws known as the Federal Law on the Protection of Personal Data Held by Private Parties (“Ley Federal de Protección de Datos Personales en Posesión de los Particulares”) (“Privacy Law”). The Privacy Law provides that all individuals have an inviolate federal constitutional right to the protection of their personal data, as well as a right to access, correct, cancel and challenge the use of such information. These privacy rights are a constitutional cornerstone found in Article 16 of Mexico’s Magna Carta. – See more at: http://www.littler.com/publication-press/publication/mexicos-new-privacy-notice-guidelines-require-immediate-action#sthash.0WKvN2ec.dpuf

 In response to the Federal Law on Protection of Personal Data held by individuals (“Act”) in force in Mexico, please note that this Notice of Privacy of Personal Information (“Notice”) describes as KANGAROO THE BABYSITTING CREW, IDEAS PLAYENSES, S.A. DE C.V. and subsidiaries and / or Business Units (“KANGAROO”), may collect and use information provided by you on this agreement. 

1. The information we collect: You provide specific personal information during the purchase of services from our company. The information includes:  your name, your childrens name and age, address, e-mail address, telephone number, hotel or accommodation, room number, payment information and your interest in specific types of services. We may also collect certain information including allergies, and special needs. 

2. How we use the information: KANGAROO use the information you provide about yourself to fulfill your order for our services, to respond to your inquiries about your order and to notify you about the status of your order. From time to time we may also send you additional information about our services in special promotional mailings.  If you do not wish to receive these special mailings please make sure to check the box that says “Check this box if you do not wish to receive special promotional mailings” which is located at the bottom of this privacy notice. If you wish to be removed from our mailing at any time please contact to our customer service department. We may disclose personal informationin response to legal process. We also may disclose such information in response to a law enforcement agency´s request.  And finally we may disclose personal information in response to a charge-back inquiry from our merchant bank about your payment for our services. We will not sell or transfer personally identifiable information provided to us to parties outside of our company except as described above. 

We also collects only the information on this agreement asks for the following purposes: (a) For identification purposes, (b) for statistical purposes (c) to personalize your experience, (d) to improve our website offerings based on the information and feedback we receive from you, (e) to time, contact you by email in order to respond your request. The personal data we collect all the principles that makes the law (Article 6): legality, quality, consent, information, purpose, fairness, proportionality and accountability.

3. Your personal information will never be disclosed or shared with third parties (no data transfer), or give them a use other than that mentioned above, unless there is a change in this Privacy Notice. Although this third part may collect information about you on our behalf, we control the use of that information in accordance with this Notice. We do not market, sell or rent personal information about you to third parties without prior consent from you or the user’s specific request as it could be in cases of merger, acquisition or sale of assets that make KANGAROO. We implement a variety of security  measures to maintain the safety of your personal information when you access you personal information. 

It is the warning that KANGAROO may use “cookies” to confirm your identification, customize your access to our website and review their use for the sole purpose of improving navigation and functioning conditions, since by the above “cookies” not collect users’ personal data in terms of the Act our Web site has links to external sites, including the content and privacy policies are not the responsibility of KANGAROO. 

4. Facilitator protection of personal data on behalf of the Head of the Portal (https://babysitting.com.mx/) can be reached at info@babysitting.com.mx

5. KANGAROO does not collect sensitive personal data of users. However, if it were the case, you get the express written consent for treatment, through your handwritten signature, electronic signature, or authentication mechanism.

6. This Privacy Notice meets the requirements set by law (Articles 15 and 16).

 7. If there is any change in this Privacy Notice, it will notify users of the portal as follows: (a) sending an email to the account you registered on this site and / or (b) publishing a note visible on our website. We are not responsible if you do not receive notification of changes to the Privacy Notice if any problems with your email account, data transmission over the Internet or if you did not have access to the Website for any reason not attributable to KANGAROO. For your safety check at all times that they want the contents of this privacy notice at our website. 

We reserve the right to change this Privacy Notice at any time. 

The laws and regulations of different countries may impose different requirements (and even conflicting) on the Internet and protection of information. We are located in Mexico and all matters relating to the Site are governed by the laws of Mexico. If you are located in another country outside of Mexico and contact us, please note that any information you provide will be transferred to Mexico, and when entering your information you authorize this transfer and acceptance of this Notice Privacy.

Last updated 24 February 2026