Here are a few of the most Frequently Asked Questions from our clients, please contact us for any other questions you might have!
The reservation phone line is open 8 am to 11 pm from Monday to Sunday, at all other times our answering service will ensure that any urgent inquiries are attended to promptly by email or online assistant.
What ages do you take care of?
We take care of children of all ages. We also take care of babies, and we have specialists for the care of newborns.
How do I pay?
There are several ways to payment. You can pay by cash, by credit card or by doing a bank transfer to our account.
Do I have to commit to a minimum number of nights?
No, not necessarily. You may use us just once if you want.
Should I tip the babysitter?
If you wish to give her a tip or gratuity, you are welcome to do so, and tipping in Mexico is a way of showing appreciation.
If I have a last minute emergency and I need a babysitter can I phone you at last minute?
Our office hours are from 8 am to 11 pm, however it’s important to keep in mind that for a last minute request, we must check availability among our nannies and verify the time of arrival in case we have someone available.
What languages do the nannies speak?
Our babysitters speak Spanish and fluent English, although our requirement is for them to speak English at a conversational level. Some of the girls may speak other languages such as Italian, Portuguese, German, French, etc.
What certification do the nannies have?
All our nannies are certified in first aid for children.
Do I need to pick up the babysitter and drive her back home?
No, for this reason, our rates include a Travel Fee that covers the nanny’s round trip.
Will the nannie cook as well?
Our babysitters’ main priority is the well being of your children. So that the nannies do not get too occupied cooking, they are ready to prepare a healthy snack or an easy preparation meal.
Can I have a friend sleep over with my child while the babysitter is there?
Yes you can, and this is great news for when your child wants to have his/her best friend over. We love having other children join us and we do not mind families sharing us. Just keep in mind that the same babysitter shouldn’t take care of more than 2 children at the same time, depending on their ages. In addition, we would need all the details filled out by the child’s parents and their contact information.
Can I ask for the same babysitter?
You may ask for the same babysitter, and we will always try to accommodate all enquiries, however, we cannot guarantee she will be available. But we will try!
Can the number of nights and hours vary each week?
Yes, we are here to meet your needs, so we know these vary. The number of nights and hours are always chosen by you; just keep in mind our minimum rate of 2 or 3 hours plus transportation.
Is there a cancellation policy?
Cancellations made less than 3 hours in advance are subject to a cancellation fee. The amount will depend on the location of the service.